Case study: board strategic away day
Who: Natural Resources Wales (NRW), the environmental body responsible for managing and protecting Wales’s natural… Read More »Case study: board strategic away day
public services
Case study: mental health team reflective session
Who: Aneurin Bevan University Health Board (ABUHB) runs an integrated peer support service across its… Read More »Case study: mental health team reflective session
Case study: regional mental health summit
Who: Llais is the independent voice for people who use health and social care services… Read More »Case study: regional mental health summit
Case study: keynote speech on citizen voice
Who: Llais, Wales’ citizen voice body for health and social care (a public services organisation… Read More »Case study: keynote speech on citizen voice
Citizen voice keynote (transcript)
I was invited to do a 5-minute speech at Llais’ event at the Senedd yesterday.… Read More »Citizen voice keynote (transcript)
Case study: business planning facilitation
Who: Social Care Wales is the national body responsible for the regulation, development and improvement… Read More »Case study: business planning facilitation
Case study: social care engagement
Who: Llais, the independent voice for people who use health and social care services in… Read More »Case study: social care engagement
Case study: guesting on a sector podcast
Who: Llais, Wales’ citizen voice body for health and social care (a public services organisation… Read More »Case study: guesting on a sector podcast
Case study: mentoring senior health leaders
Who: Cwm Taf Morgannwg University Health Board, as part of a broader Co-production Lab Wales… Read More »Case study: mentoring senior health leaders
Reading 5 (August 2025)
This week’s 12 links: My time to read: 1 hour 30 minutes Image credit: u-school… Read More »Reading 5 (August 2025)
Case study: Accolades 2025, “partnerships” category
Who: Social Care Wales, for their 2025 Accolades, which highlight and celebrate good practice across… Read More »Case study: Accolades 2025, “partnerships” category
Case study: #NotWestminster2025
Who: #NotWestminster, a voluntary collective and a free annual event for people who are interested… Read More »Case study: #NotWestminster2025
Strength in love: a community movement for Wales
(Originally published in The Welsh Agenda #66, Spring / Summer 2021) A few months ago… Read More »Strength in love: a community movement for Wales
Working through the pandemic
(Originally published in The Welsh Agenda #65, Autumn / Winter 2020) In September 2020 I… Read More »Working through the pandemic
Public service operating principles
(Originally published on Medium.) Last month I drafted a table contrasting the traditional command-and-control approach… Read More »Public service operating principles
What we measure is secondary to why we measure
(Originally published on Medium.) I have been having many conversations about Key Performance Indicators (KPIs)… Read More »What we measure is secondary to why we measure
Art produces citizens
(Originally published on Medium.) Lifted from Austin Kleon’s list of unschooling posts: If you’ve never… Read More »Art produces citizens
Co-production in public services: a complex journey of change
(Originally published on Medium.) “Co-production is an asset-based approach to public services which enables citizens… Read More »Co-production in public services: a complex journey of change