Who:As an associate of Tai Pawb, designing and delivering in-house training for the Public Sector Ombudsman for Wales.
The brief: Write a half day interactive training session on Cultural Completence, and deliver 5 sessions (a mix of online and in person).
What I did: My starting point was some existing Tai Pawb materials and past similar training sessions. I then carried out additional research, and developed models and visuals to communicate the information. I compiled the training content and interactive activities, supported by slides and exercise handouts.
What they said:
- “Enjoyable session, relevant. Easy to follow, listen and participate. Thank you.”
- “Really knowledgeable which leads to questions and thinking about day to day practices.”
- “Really engaging and prompted helpful discussions that I will be able to learn from and develop on.”
- “There was a lot of good knowledge shared and the trainer was very good.”
My notes: The first session of a newly designed training is always the test! I am pleased that the content and activities worked well, and that I’d planned the right amount for the time available.
I have also got a bunch of extra activities that I could use to turn this training into a one-day session.
E-learning module: Tai Pawb tasked me with writing a short Cultural Competence e-learning module: up to 30 minutes long, just to cover the basic concepts (with some quizzes so people can verify their learning). The intention is that participants would take the e-learning module in their own time, and that it would be followed by a 1.5 or 2 hour workshop, during which to reflect and consolidate their learning.
Photo by Gradikaa Aggi on Unsplash