Hoarding some thoughts from Seth’s Blog:
Context:
Don’t bring a spreadsheet to a fear fight.
Change causes fear. And change is all around us.
The fear of the unknown. The fear of failure. The fear of uncertainty.
Mostly, we’d like safety. And when the world changes, safety feels like it’s in short supply.
The point:
Statistics rarely overcome stories.
So what does?
Familiarity. And conversation.
“What would make you feel safe?” is a different approach than “there’s nothing to be afraid of.”
My notes: thinking about how pivoting the question signals acknowledgement and acceptance of the person’s feelings, and starts seeking solutions collaboratively.
Photo by David van Dijk on Unsplash